Automation of Accounting Processes at Kharkiv Heating Networks Using MASTER:Accounting

Kharkiv Heating Networks (КП «Харківські теплові мережі») is a municipal enterprise responsible for the production, transportation, and delivery of thermal energy to households, businesses, and institutions in Kharkiv. As operational volumes grew and the workforce was reduced by half, the need for a more efficient, automated accounting system became urgent.

Challenge

The enterprise faced several pressing challenges:
– Establishing real-time operational accounting;
– Enhancing transparency and control of business processes;
– Optimizing financial planning and accounting;
– Reducing time spent on routine accounting tasks.

To address these needs, the management decided to implement a comprehensive automation solution and began the search for a provider capable of meeting strict technical and regulatory requirements.

Solution Selection

The enterprise needed a software solution that could:
– Automate accounting for resources, personnel, and finances;
– Comply with Ukrainian legislation;
– Ensure high data security through a certified information security system (CISS);
– Integrate easily with existing IT infrastructure.

After a competitive selection process, MASTER:Accounting was chosen for its flexibility, compliance, and full alignment with the company’s needs.

Implementation Process

The project followed a structured implementation approach:

– Needs Analysis: MASTER specialists conducted a thorough audit of current accounting processes, identifying inefficiencies and tailoring the system to meet specific operational needs.
– System Configuration: Standard modules were installed, and custom features were developed to address company-specific workflows and reporting requirements.
– Staff Training: Employees received detailed training sessions, ensuring everyone—from clerks to department heads—could effectively use the system.
– Ongoing Support: Continuous technical support and system updates were provided, including fast responses to any user inquiries and compliance updates aligned with new legislation.

Results

The newly implemented system now supports over 500 users across the organizational structure.

Key outcomes include:
– 50% of accounting processes automated, reducing operational overhead;
– Enhanced control over resource management and budgeting;
– High-level data security ensured by certified infrastructure;
– A foundation for scaling digital transformation across the enterprise.

Outlook

MASTER:Accounting has become the cornerstone of digital transformation at Kharkiv Heating Networks. The successful 2024 implementation laid the groundwork for further automation in HR, payroll, and other key business functions.

In 2025, the company is planning to expand the system’s functionality based on user feedback and evolving operational needs, entering the next phase of digital modernization.