Client: Barry Callebaut, a leading chocolate and cocoa manufacturer.
Challenge: Improve customer engagement, reduce sales lead times, ensure data security and compliance, and optimize product recommendations within the Azure infrastructure.
Solution: ZONE3000 developed an AI-driven customer engagement solution featuring:
* Multi-Agent Architecture
* API Development for Seamless Integration
* Knowledge Base Utilization
* Product Recommendation Engine
* Implementation of Data Security Measures
Technology Used: Azure Reflexion Framework, LangGraph, Copilot TAG, Microsoft Presidio, Elasticsearch & Postgres, neo4j Graph-RAG (Neo4j).
Outcome: The client was satisfied with the proof of concept, recognizing its potential to address key challenges and advance their AI business transformation program.
