Frequently asked questions

For Clients

How do I register on the CodeUA platform as a client?

  1. Go to the CodeUa homepage and click “Sign up” in the upper-right corner.
  2. Select “Hire a business partner” and click “Continue.”
  3. Enter your email and click “Continue.” Copy the verification code from the email and paste it into the “Code” field.
  4. Fill in your first and last name, create a password, optionally enter your company name, agree to the terms, and click “Create an account.”

You’ll then be redirected to your personal profile on the platform.

What is CodeUA?

CodeUA – is Ukraine’s national-level initiative designed to help potential customers from all over the globe connect with Ukrainian tech companies, providing a gateway for collaboration and partnership.

Who is registered on the CodeUA platform?

Only companies that are verified in accordance with the Terms & Conditions and approved by Lviv IT Cluster – Ukraine’s largest business association uniting leading tech companies – can create profiles on the CodeUA platform. This ensures that you have access to a list of Ukraine’s verified companies, known for providing high-quality services, which can become your reliable business partners.

How can I contact a company that I am interested in?

To see the list of companies you need to be registered on CodeUA platform. After the registration, you can filter companies and vendors by technologies, services and areas of expertise. Each company profile features a “Discuss my project” button, allowing you to reach out directly to the company and start cooperation.

How can CodeUA help me find the best IT service provider?

All companies on CodeUA are verified and approved by the Lviv IT Cluster. Use filters to create a shortlist of companies that best match your requirements. You can easily contact interested companies with just one click, and the relevant individuals will respond promptly. In a few weeks, additional tools will be available for reaching out to companies, such as project invitations and matchmaking services. You can also “save” companies you like to your list and contact them later.

What should I do in case of technical issues on the website?

If you encounter any problems, please email us at [email protected], and our support team will assist you promptly.

I tried to reach a company but didn't receive a response. What should I do?

If you face any issues, please contact our concierge service [email protected], available to effectively manage customer inquiries, answer all questions, resolve common issues, and create a better experience for platform users.

In what cases could the concierge service help me?

The concierge service is here to assist with any user inquiries, technical problems, or requests you may have, ensuring a seamless and efficient experience on the platform.

What services can I find on CodeUA?

CodeUA features only verified Ukrainian tech companies with strong reputations and excellent skills in IT development. The platform’s registered companies offer a full range of services, from product development and tech consulting to cloud technology and web design services. Use filters to choose a company that meets your specific requirements.

What are the pricing options for your services?

On CodeUA, there are no fees associated with registration or contracts.

What services does the CodeUA platform offer to clients?

At CodeUA, we prioritize the security and privacy of your data. We protect all information shared on our platform, regularly update our servers with the latest security protocols, and ensure compliance with international data protection standards. To learn more about our approach to data security, please review our Privacy Policy

For companies

How can a company register on the CodeUA platform?

  1. Go to the CodeUA homepage and click “Sign up” in the upper-right corner.
  2. Select “Get listed on CodeUA” and click “Continue.”
  3. Enter your company’s email domain and click “Continue.” Copy the code from the email and paste it into the “Code” field.
  4. Fill in your company’s commercial name, create a password, review the manifesto, terms, and privacy policy, and then agree to them.

After completing these steps, click “Create an account” to be directed to your company profile.

Who can register on CodeUA?

Only companies that have been verified and approved in accordance with the Terms & Conditions by Lviv IT Cluster can create profiles on the CodeUA platform. If you want to add information about your company, go to the CodeUA homepage and click “Sign up” in the upper-right corner.

Why is it important to have information about our company on this website?

CodeUA is a marketplace for tech businesses in Ukraine. Your profile acts as a business card, representing your company internationally and providing visibility to potential customers. On CodeUA, you can connect with clients and assign them to projects with just one click. Our platform features a skilled marketing team that promotes both the platform and your company. Additionally, there are no fees for contracts or presentations on the platform.

What support does CodeUA provide for companies?

CodeUA provides comprehensive customer support and legal support with contracts if needed.

How does CodeUA ensure the security of users’ data and privacy on the platform?

Find more details on protecting users’ data in the Privacy Policy

What are the requirements for companies to be on the CodeUA platform?

Companies or organizations must be officially registered in accordance with Ukrainian legislation. Compliance with all norms of civil, fiscal, and other applicable legal acts is mandatory. At the time of registration, companies or organizations must have an official representative office or branch in Ukraine. The company’s ownership structure must be transparent and understandable to the Ministry of Digital Transformation of Ukraine, the Association of Lviv Cluster of Information Technologies and Business Services, and USAID. Furthermore, officials, beneficial owners, or individuals managing a Ukrainian company must not appear on any sanctions lists maintained by the international community (e.g., UN, OFAC, European Union).  More terms can be found here. 

How can I update information about my company on CodeUA?

To update your company information, just sign in, and you will be able to update your profile information. If you have any issues, please email us at [email protected].

Is there a fee for registering on the CodeUA platform?

Currently, there is no registration fee. CodeUA aims to support and showcase Ukrainian tech companies without additional financial burden.

Can non-IT companies register on CodeUA?

The platform is specifically designed for IT (tech) companies. If your organization is closely related to the tech industry, contact us [email protected] to discuss eligibility

How can CodeUA help my company connect with international clients?

CodeUA provides a platform for international visibility. Your company profile serves as a gateway to connect with potential clients globally, increasing opportunities for business expansion.

What steps are taken to ensure the credibility of companies on CodeUA?

CodeUA verifies the official registration, legal compliance, and ownership transparency of companies. We also ensure that company officials are not listed on international sanctions lists. All data is gathered from YouControl.

How can I report an issue or seek assistance from CodeUA?

For any issues or assistance, please reach out to our customer support team via email at[email protected], and we will promptly address your concerns

Who is the owner of CodeUA platform?

The CodeUA platform is owned and operated by Lviv IT Cluster. It has been developed in partnership with the Ministry of Digital Transformation of Ukraine and the USAID Competitive Economy Program in Ukraine (USAID CEP). This collaboration aims to support Ukrainian businesses by enhancing competitive industries and firms in both Ukrainian and international markets, fostering a better business environment, and enabling Ukrainian companies to benefit from international trade

Can all users review verification information?

Only registered users can access verification information. This information is automatically displayed and sourced from YouControl data based on your EDRPOU code. If you notice any inaccuracies, please contact our Customer Support Manager via [email protected].

What kind of client feedback will be on the platform, and when will it appear on my page?

Client feedback about your company will be displayed on the website after the project is completed. You will have the opportunity to rate the client, and the client will rate you in return.

How will the agreement process take place?

The agreement will be concluded between the company and the client. The CodeUA platform does not provide functionality for signing agreements on the platform. If needed, you can request legal support by contacting our Customer Support Manager via [email protected].

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