Healthcare Reputation Management Platform Optimization
The Client
rater8 is the leading company in healthcare reputation management. They provide high-quality services for healthcare institutions that allow them to stand as reputable organizations. With rater8, organizations can monitor online mentions, address negative reviews on time, encourage patients to leave feedback on major review sites, and have full control over their online reputation.
The Challenge
After the product launch, the client received positive market feedback — but they wanted to improve the service by implementing more advanced features. However, lots of performance issues arose during the development process. The client set out to find a technological partner that would be able to optimize the system so it can be used by thousands of users and be updated with new features when needed.
The Process
In order to offer the most fitting technological solutions, we thoroughly evaluated the current state of the product, researched the market, and analyzed the client’s business goals. We aimed to enhance system performance, boost system security, and implement more advanced reputation management features. We used the .NET framework while working on system algorithms, reports, and analytics features.
Achievements and Future Plans
- Currently, rater8 successfully serves thousands of physicians across 20+ specialties.
- After Langate successfully optimized system performance, increased patient data security, improved the system algorithm, and implemented reporting and analytics features, rater8 significantly increased its client base, profits, and overall user satisfaction rate.
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