ServeMe: Web-Based Platform for Enhanced Hospitality Services

Overview

Developed ServeMe, a comprehensive web-based platform for the hospitality industry that evolved from a mobile app to a web application. The solution streamlines service delivery and improves operational efficiency with the motto “We are where the client is.”

Challenges

• Complex user onboarding in existing solutions
• Integration with diverse hospitality systems
• User retention and engagement
• Balancing automation with personal service
• System accessibility across devices

Solution

Implemented a responsive web application featuring:

• Digital menu with real-time updates
• Online ordering system
• Staff notification system
• Automated FAQ
• Order history tracking
• Promotional content management
• Real-time order status tracking
• Staff rating system
• Integration with existing hospitality systems

Technical Stack

• Frontend Framework: React
• State Management: Mobx-state-tree
• Real-time Communication: Socket IO
• UI Framework: Bootstrap
• Utilities:
  • Moment JS
  • Lodash
  • Axios
  • Styled-components

Development Process

1. Ideation and prototyping
2. Server development using MEAN stack
3. React-based frontend implementation
4. Continuous testing and refinement
5. Web version development
6. Iterative improvements based on user feedback

Team Composition

• CTO
• Project Manager
• Full Stack Developer
• Frontend Developer
• UX/UI Designer
• QA Engineer

Impact

• Simplified user experience with no app installation required
• Improved service delivery speed
• Enhanced real-time communication
• Increased operational efficiency
• Higher customer satisfaction rates
• Streamlined staff-guest interactions
• Automated routine tasks

The platform successfully modernized hospitality services by combining accessibility with powerful features, setting new standards for digital solutions in the industry.

Full version at the link.