November 27, 2024 • 1 min read

Pasha Bank “Loan process automation”

by Banza

Client

“Pasha Bank” – is the largest private bank in Azerbaijan which particularly works closely with companies operating in the non-oil sectors

Problem

Full cycle of customer service isn’t set up, lengthy loan approval process, non-automated work of managers

Challenge

Develop full customer service cycle, speed up the process of requests approving

Decision

After analyzing all wishes, we develop a sotution to increase the process issuing loans and automate debt collection

What features are built into solution?

  1. Development of loan origination tool
  2. Working web-area for retail manager in a single window
  3. Contact centers for work with customers (inbound and outbound)
  4. Automation of pre-soft and soft collection processes

Result 💪

Minimisation of “time to yes” 70%

Automation has optimized the work 65%

#automation#banking#contact center#loan process automation

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