Oman National Archives “Customer Service Portal”

Client

National Records and Archives Authority (NRAA), an organization which maintains the national archives of Oman.

Problem

Need for a comprehensive customer communication channel and document flow management system to handle various document-related requests and processes electronically.

Challenge

Ensuring scalability for 3 million potential users and managing requests efficiently while maintaining cost-effectiveness for a large user base.

Decision

A portal for creating a catalog of services provided by a business to its customers and the ability to register requests for these services.

What features are built into solution?

1. Step system for streamlined processes.
2. Custom design tailored to the client.
3. Cost-effective solution for a high volume of users.

Access to historical and personal records, ensuring safety and accessibility of documents even in physical-world disruptions.