Leading Tech Company, Trust & Safety

Brought together a team of highly skilled resources to provide support for 24 languages covering 3 shifts to respond to escalations within minimum lead time. Introduced tracking and efficiency-boosting tools. Identified and drove the process improvements. Served as front-end support for troubleshooting customers’ issues. Enabled client to launch support operations within 6 weeks, generated high-accuracy human evaluation data for machine classifiers for scaled support operations.