HCP portal development

The client is an expert in innovative medical billing solutions. They have become a leader in Third-Party Administrator (TPA) bundled payment structures. The company provides over 70 bundled payments for procedures at 120+ outpatient surgery centers, helping increase transparency, improve patient outcomes, and reduce costs.

At some point, the company began to experience several issues:

– insufficient automation led to delays in processing claims and referrals

– the provider support team was inundated with phone calls and emails with questions about claims and referrals

– as their customer base grew, they realized that they were unable to scale without hiring additional employees

There was a pressing need for a solution that could:

– handle increased demand

– simplify and accelerate the claims and referral processes for their providers

– reduce the overwhelming volume of inbound inquiries faced by the provider support team

– facilitate easier and faster service delivery

The company started looking for a software development company capable of building an HCP portal according to their requirements. One of Onix’s partners recommended us. At the presale stage, we immediately produced a visualization of the required interfaces along with design documentation. This, along with our customer-centric approach, flexible pricing, quick communication, and approach to project planning, played a decisive role in choosing Onix over several interviewed vendors.