April 3, 2025 • 2 min read

Globus

by Artjoker

About project

GLOBUS company is the largest retail chain in Kyrgyzstan, with stores located throughout the country.

Business challenges

We were approached by Mycredit, which needed to develop a service that would improve the quality of its existing call center without hiring additional staff. The company has 4 departments that work with clients: the total number of calls per month is 70,000. The current team of supervisors involved in call quality checks handled an average of 250 calls per day (7,500 calls per month). A large number of calls were left unchecked, making it impossible to analyze the work of call center operators and make objective and informed decisions about the development of the call center.

It was necessary for the service to analyze audio recordings of telephone conversations, then provide transcription and analysis of the conversation, and calculate the scoring value of the quality of the call. The quality score should be calculated both for a specific call and for the manager.

Our solutions

  • Guest mode with limited functionality and full functionality for authorized users.
  • Stories similar to Instagram.
  • Ability to select three favorite products once a day (exclusive discounts apply to favorite products).
  • Price checker – verification of the current price and discounts on a product by scanning its barcode (includes selecting a store where the user wants to know the current price).
  • Online store for purchasing products with delivery (includes a wishlist, filtering and sorting of products, product search, as well as synchronization of the mobile app cart and the website cart).Docker containerization for services
  • Interactive map with all network supermarkets (includes automatic search for the nearest store, route planning from the user to the store, search for specific stores)
  • Order history both in the app and in offline stores.
  • Client discount card (using generated unique QR codes).
  • Push notifications (Firebase Cloud Messaging).
  • Analytics (Firebase Analytics).
  • Multilingual support – Russian, Kyrgyz, English.
  • Interactive tour of the application to familiarize users with functionality and features.

Our achievements

We handled design, development of the admin panel and application, app testing, release, as well as support and implementation of DevOps functionality for the supermarket networks: “Globus”, “Narodny”, “Spar.”

Customer feedback

We are working with ARTJOKER to create a new mobile app for the retail chain. I would like to note the professionalism of the team at all stages of development, and the high speed of response to requests. Despite the 4-hour time difference, all the issues were resolved promptly and communications were maintained at a high level. 
We are going to develop the application, add new features and continue working with the guys from ARTJOKER. Thank you for the results, there will be more to come!

Yuliia Evtushenko
COO
#mobile

Don’t want to miss anything?

Subscribe to keep your fingers on the tech pulse. Get weekly updates on the newest stories, case studies and tips right in your mailbox.