First Ukrainian International Bank “How to optimize >1300 corporate managers work by Banza automation solutions”

“First Ukrainian International Bank” (FUIB) is a big and reliable private bank, a financial advisor and an assistant to both individuals and corporate clients

Unsystematized product catalog, complicated workflow, analytics was collected from different channels

Optimize work processes of corporate managers, reduce time for documents processing

Results💪

• Targeted time to cash timing has decreased in 5 times
• Middle Office efficiency rised in 3 times 
• man hours for working with documents were reduced by more than 50%
• It takes just 3 min for lead processing now

Customer portrait 360 

• Potential customers: information from external sources (State Statistics Service, UCC, FEA); communication history
• Existing customers: products used in the bank, X-Sell products; information from external sources; communication history

Campaigns

• Start, cancel, and end campaigns to attract new customers and X-Sell existing customers
• Automated launch of triggered internal and service campaigns
• Optimized user-friendly lead sales processes: fast, convenient, clear.
• Implementation of flexible distributed lead sales processes through the DCM dashboard
• Campaign monitoring and sales funnel

 Non-credit front

• Designed the architecture of the solution for different types of applications
• Currency front for client requests: forms, participants, workflow, integration with the CB
• Individual solutions for clients: forms, participants, workflow, evaluation, forecasting, integration

Inquiries from managers and customers

• Processing of requests of various types from managers and clients: participants, workflow, work with documents, solutions, SLAs, CSI

Training Hub

• Training courses based on the knowledge base were introduced
• Communication channels in the Feed are set up

Telephony in sales and consultation processes 

• Integration of CISCO Finesse telephony in sales and consultation processes using campaigns and queues functionality

How we did it?Automation project 2 

Unified interface for working with a loan application  

• verification and checking of business reputation, assessment of financial condition and underwriting, legal expertise, verification and assessment of collateral, decision-making, preparation and processing of the contractual base, implementation in the ABS, post-control

Collateral management  

• a multi-object collateral model was created and integrated with the Bank’s accounting systemsingle window for entering property data, 30% reduction in the time spent by the CM on working with collaterala workflow for the valuation of collateral was created (52% of the flow, 100% reduction in labor costs for searching for analogues and processing the valuation, reduction in time spent on valuation from 6-12 hours to 5 minutes)Automated generation of the collateral inspection report

Legal analysis  

• a single form of the conclusion regardless of the type of product, structured containers for the package of documents depending on the type of analysis, automatic determination of the authority to conduct the analysis, a legal risk matrix was generated (50% reduction in analysis time)

Credit decision 

• structured data entry (no deferral conditions), always up-to-date data, automated printed form of the loan decision

Contractual base 

• auto-generation of printed forms of contracts (50% reduction in time spent on preparation of the contractual framework)

Implementation of the contractual framework 

• auto-generation of contracts in the ABS (reduction of time spent on displaying in the ABS from 4 hours to 5 minutes)

#makeITeasy with Banza