Development of SAAS CRM system for delivery services

ZALP is a next-generation end-to-end automation system for food delivery services built on neural learning technologies

The key idea of ​​ZALP is to exclude a person from all processes where possible and automate everything else as much as possible.

ZALP does what none of the market players does – it cuts the staff of logisticians by 90%, by 70% of operators, by 20% of couriers. Eliminates delays for 95% of orders, which ensures a high percentage of customer retention

ZALP without human intervention:
– Takes orders, determines the delivery time
– Distributes dishes between workshops and chefs
– Distributes orders between couriers (Orders are distributed to couriers, taking into account traffic jams, influx of orders, “breakdowns” and “absences” of couriers, weather, etc. with a minimum of delays and without human intervention)
– Controls efficiency at all stages
– Responds to failures (the courier broke down, the chef went on a break, etc.)
– Controls timely delivery, no delays
– Collects and analyzes feedback (quality control)
– Manages current client base marketing

Today, in the market of the CIS countries, this system has no competitors in terms of functionality and the system helps to successfully deliver several thousand orders daily.

More about case study: https://skalar.ua/ua/cases/zalp