Dark kitchen automation software for TSO Chinese (Austin, US)

For nearly 8 years, S-PRO has worked with a food delivery company to craft a robust cloud kitchen ecosystem. The partnership resulted in a complete solution for TSO Chinese, a virtual kitchen business offering innovative Chinese-American recipes. With no dine-in or pickup options, TSO Chinese has grown to serve 170,000 users and completed over 765,000 orders, proving the power of efficient delivery and tech-driven operations. Together, we’ve built a scalable and efficient platform that redefines how food delivery businesses operate.

TSO Chinese needed a platform to handle every aspect of its unique dark kitchen operation. From customer orders to backend management and kitchen coordination, the system had to be fast, reliable, and adaptable to growth. Key challenges included creating a responsive user experience, simplifying order customization, and building tools to improve kitchen and dispatch workflows.

This includes mobile app, backend management, supply chain processes, and the complete order flow – from placement to delivery, with packaging and shipment handling.

Check out our client, Angell Tsang Founder & CTO of Tso Chinese at Austin Tech Week, talking about the business success and how S-PRO helped achieve it.

Core Features Built from Scratch

A fully functional platform was developed from the ground up to enable effortless order placement and backend operations.

User-Friendly Innovations

An intuitive design enhanced customer engagement, while customizable order flows allowed users to personalize their meals to suit their preferences.

Real-Time Management Tools

The Admin Dispatch Page provided live updates for efficient order tracking, while the Kitchen Display Page streamlined kitchen operations by giving cooks real-time order details and cooking instructions.

Customer-Centric Features

The Order Status Page included live tracking and chat support, keeping users informed and engaged. A Credits System was also introduced, offering virtual credits to compensate for service issues, improving customer satisfaction.

Modern Technology for Scalability

• Transitioned to a microservices architecture for flexibility and rapid feature development.
• Adopted GraphQL for efficient data handling and responsiveness.
• Upgraded the interface with Next.js and React, ensuring a fast, adaptive experience on any device.
• Implemented AWS and Kubernetes for reliable performance and scalability during high-demand periods.
• Introduced feature-specific testing environments to refine updates and ensure a smooth user experience.

This holistic approach turned TSO Chinese into a tech-enabled leader in the virtual kitchen space.

• Customer Base Expansion: TSO Chinese grew to 170,000 active users.
• Order Volume: The platform handled over 765,000 orders seamlessly, showcasing its robustness.
• Improved Customer Experience: The Credits System and user-friendly interface increased satisfaction and loyalty.
• Operational Excellence: Real-time tools improved coordination between kitchen, dispatch, and delivery teams.
• Scalability: The microservices architecture and AWS infrastructure supported high-demand periods with ease.

These achievements highlight the impact of combining innovative technology with an all-around approach to operations.