Custom Retail POS Software for 413 Stores

About the Client

Galnaftogaz, operating under the “OKKO” brand, is one of Ukraine’s largest fuel retail chains. With over 400 fuel stations and convenience stores and a workforce of 15,000 specialists, the company has been a leader in delivering quality fuel and exceptional customer experiences for more than 25 years.

Challenges

OKKO faced significant hurdles due to its outdated Point of Sale (POS) system:

Obsolete Technology: The legacy tech stack hindered modifications and slowed the introduction of new features, delaying the company’s ability to enhance customer experience and Time-to-Market for innovative services.
Inefficient Service Delivery: The old POS system’s inconvenient UI and lack of third-party integrations increased customer wait times, failing to meet competitive service speed benchmarks.
Complex UI: Employees struggled with the outdated interface, leading to errors, reduced productivity, and diminished customer satisfaction.
Lengthy Onboarding: Inefficient software extended onboarding times, strained mentors, and contributed to high staff turnover, particularly during seasonal demand spikes.

Provided Solution

JEVERA facilitated a seamless migration from a monolithic architecture to a microservices-based POS system using a parallel-run migration method to minimize risks. The modernized system included robust integration points with essential back-office systems, such as logistics, loyalty programs, and accounting, ensuring rapid data exchange and streamlined operations.

The new POS system was designed for adaptability, incorporating compatibility with emerging technologies like IoT and 5G to future-proof its relevance for at least a decade. Its user-friendly interface simplified workflows, reduced errors, and expedited employee onboarding, significantly enhancing service delivery speed and operational efficiency.

Key Functionality

Advanced Integrations: Seamless connections with logistics, reporting, loyalty programs, and shift management systems for optimized operations.
Central Server: Centralized control enabling real-time updates, efficient functionality changes, and accelerated system integration.
User-Friendly Interface: A redesigned interface supports offline functionality, streamlines employee workflows, and reduces onboarding times.

Achieved Results

The implementation of the cutting-edge POS system resulted in:

Accelerated Time-to-Market for new functionalities.
Improved service delivery speed and customer satisfaction.
Seamless self-service options, reducing employee workload.
Enhanced employee engagement and faster onboarding processes.
Centralized equipment management and minimized human error.

The next phase includes deploying self-service infrastructure and a gamification module to enhance customer and employee experiences further while driving operational efficiency. Through JEVERA’s expertise, Galnaftogaz laid the foundation for sustained innovation and growth in the fuel retail sector.

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