January 27, 2025 • 1 min read

Cooper&Hunter: AI for customer calls

by WEZOM

We created an innovative VoIP telephony platform for an industrial giant. Also, we used AI to automate the processing of applications.

Cooper & Hunter is an American company with a century of history. It is one of the world’s largest manufacturers of air conditioners. The CH team reached out to us with the problem of processing service requests. Their managers had to write down the serial numbers of the equipment manually, under the dictation of customers by phone. This process had to be simplified and automated.

Individually develop an online telephony platform, and implement serial number input using AI for voice recognition

01/
To build an infrastructure for online telephony.
02/
Create a web application for VOIP management and service call processing management.
03/
Implement voice recognition functionality in the platform using AI.
 
Automation of application processing and a new level of service

The new online telephony platform helped Cooper&Hunter simplify and speed up internal processes for working with clients and saved managers tens of hours of working time.

At the same time, the company’s clients received faster and better service. If earlier during the “high season” the user could remain without a response from the manager due to excessive load on the call center, now not a single call is lost in the system.

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