B2C Counseling Tool

Overview

The challenge of this case was to develop an environment that would allow Service Providers to hold Audio / Video sessions and efficiently manage their meetings and earnings. At the same time, the platform had to support easy remote access to professionals for Customers

• SEVEN PPM Core
• WebRTC
• Vonage
• Stripe
• AWS

Key Functionality

The product specifics required different user roles and functionality to support their activities. There are three distinct user types in the system:

Client App

• Audio / Video PPM sessions
• Profile
• Services
• Calendar
• Payment History

Service Provider App

• Audio / Video PPM sessions
• My Services
• Calendar
• Session History
• Financial Dashboard
• Sessions Manager

Business Admin App

• Company profile
• Services
• Providers
• Clients
• Calendar
• Payment History

Online Counseling Platform

The platform connects Service Provider with Customers. It provides intuitive Pay-per-minute / pay-per-session communication and financial management thanks to 3rd-party services integration. The functionality is split between three distinct User Roles, each starting with core capabilities like dashboard and communication and further expanding based on the needs of each user type

• Pay-Per-Minute Communication Tool
• WebRTC Real-Time Audio / Video Meetings
• Financial & Service Dashboard

Value Delivered

The client approached us with an idea of the product and an initial roadmap of desired functionality and release timeframes. We used our business-oriented approach to help establish clear requirements of business logic, technical requirements, potential application of 3rd-party APIs to save time and money on development, and much more. Here’s a brief overview of our involvement:

• Assistance with establishing business flows and logic
• Adapting our PPM Chat Solution Core
• Technology stack research and selection
• Complete implementation of 3rd-party APIs
• Creation of UI / UX and Clickable Software Prototype
• Software development, release, and maintenance

For a more in-depth look at this case study, please visit the SEVEN website.