AI Chat Bot Assistant for the CHI Software Website

The primary goal of the AI chatbot assistant is to provide website visitors with a more dynamic, engaging, and interactive method to obtain information. Designed with ease of use in mind, the chatbot is intuitive and accessible, making it easy for visitors to interact with. With machine learning, the chatbot continually improves its responses based on user interactions, ensuring it becomes more effective over time.

Business needs

1. Enhance Online Information: Providing comprehensive and accessible information by AI virtual assistant about the company’s capabilities and advantages on the corporate website to allow potential clients to independently research and compare with competitors.
2. Optimize Inquiry Handling: Implementing a system to filter and manage inquiries on the website to reduce time spent on repetitive questions by the marketing and sales teams.
3. Improve Response Time: Ensuring that leads from the Contact Form are contacted through a chatbot for FAQ within 1-2 days to maintain their interest and increase the likelihood of converting them into clients.

Key achievements delivered

On implementing Phase 1 of the AI virtual assistant, we have already received valuable feedback from website users and noticed the following improvements: 

• Achieved a 20% boost in efficiency and responsiveness by implementing the FAQ chatbot on the corporate website;
• Delegating replying questions to the chatbot reduces account managers’ manual workload, resulting in 35% time savings and reduced administrative tasks.
• Enchanted general user satisfaction.

Our technology stack

NLP, Langchain, Qdrant , Azure OpenAI Services, HTML/CSS, JavaScript, AWS, Adobe Animate, Azure TTS, Amazon Polly, Montreal, Forced Alignment, DeepVoice, Vosk, Adobe After Effects, Blender, Wav2Lip, LipGAN, SadTalker