AI Assistant for Corporate ERP System
Business needs
The client wanted to improve the user service process within the existing ERP system. The primary aim is to boost customer efficiency and satisfaction, which will ultimately result in a better user experience and increased loyalty to the company.
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Improve customer service process within AI integration into ERP system.
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Reduce response time for user inquiries.
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Enhance accessibility to necessary information.
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Integration of various data types, including articles, videos, and other resources.
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Increase efficiency in accessing and utilizing data.
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Enhancement of overall customer satisfaction.
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Improvement in the user experience of the ERP system.
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Streamlining user interactions within the ERP platform.
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Implementation of features to facilitate quicker access to relevant resources.
Key achievements delivered
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Enhanced User Experience: Introducing a text-based AI chatbot for ERP within the ERP system improved user interaction, leading to a projected 15% increase in user satisfaction and productivity.
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Optimized knowledge management: Introducing a user-friendly administrative panel improved knowledge base management efficiency by 25%, leading to better decision-making and problem-solving.
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Improved operational efficiency: Implementing NLP techniques and cloud integration reduced response times by 20%, decreased manual interventions by 30%, and enhanced overall operational efficiency.
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Cost Savings and Scalability: Hosting the solution on Azure Cloud Infrastructure offered scalability, flexibility, optimized costs up to 30% compared to traditional hosting solutions.
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Competitive advantage: By embracing AI integration, the organization gained a competitive edge, leading to increased market share and customer loyalty.
Our technology stack
Natural Language Processing (NLP), Langchain (alt. LlamaIndex), Pgvector, Azure OpenAI Services, Front End development tools + framework, Backend development tools, Backend server for hosting the system, Azure Cloud provider
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